What is your online customer services strategy?

Honestly? That depends… We rarely say no to a challenge, but we do know that some website platforms perform better than others for security, SEO and user experience.

So, if your website is old and/or not up to scratch for the new search engine criteria, we will be honest with you. There’s no point promising you we can when we know we can’t - who will be happy with that?!

So, we carry out a series of performance tests on your existing site and let you know where improvements can be made and what we can do to help.

We can also build you a new website – check out our BUILD section for more information.

Click on the link below to start a conversation with the team.

We are as transparent as you want us to be! We provide a monthly report on all the activity we’re setting up and managing for you – with as much or as little detail as you can handle!

We keep you up to date with any changes we make to improve your website and marketing campaigns. If things aren’t working, we’ll also let you know, give our recommendations on how to improve your results and let you know what we’re doing next.

We always start with a digital marketing strategy, to make sure our marketing plan is effective for you. Our in-house Digital Specialists will:

1. Take the time to understand you, your market, your products/services and competitors.
2. Discuss aims for your business and your budgets, so we can give you the best advice and do the best job for you.
3. Research keywords, competitors and marketplace, to map out a digital marketing plan tailored to your business.
4. Get going and put your marketing activity into place…
5. … Bring in lots of great results for you!
6. Share them with you in a monthly report and make suggestions on how we could do even better next month!

We test all campaigns and any changes we make to make sure they remain effective. We try lots of things, some will work, and some won’t. We’ll carry on doing the things that work to get the best return for you on your investment.

As a gauge, we’d expect an advert to prove its worth within 2 weeks but Linked In advertising we advise keeping in place for at least 1 month. We regularly monitor adverts and if any aren’t working, we stop them and try something new.

SEO on a website is a longer process and can take anything between 3 – 9 months to show results. It also depends on whether your site is shiny brand new, or an established website.

Pricing depends on how many of our services you decide to take and what level of service and reporting you want. We won’t sell you a service if we don’t think you need it.

There will be an initial set up cost for any new client and then our services are charged on a monthly basis, starting at £350 per month. For a proposal tailored to your business click on the button below.

Between us all, we have a scary number of years’ experience in SEO, website development, conversion increase, lead generation, digital advertising, social media, email marketing and customer journey planning, Phew! So, we usually have a few ideas to get your activity started!

We also don’t just do things for the sake of it. We chat about what you need to achieve for your business and what problems you’re facing, plus any other marketing you have running, and we work out the best recipe of digital activity for achieving your objectives.